5 Questions to Ask Internet Leased Line Providers Before Signing a Contract
An internet leased line is a premium connectivity product that comes with a price premium justified by dedicated bandwidth, symmetric speeds, and service level guarantees. The challenge is that not all internet leased line providers deliver equally on these promises. The contract is the binding commitment. The questions you ask before signing are your only opportunity to verify that the provider's operational capabilities match their sales commitments. 1. What Uptime Does the SLA Guarantee and What Is the Financial Remedy? An SLA that guarantees 99.5% uptime permits 44 hours of downtime per year. An SLA that guarantees 99.9% permits 8.7 hours. The difference is operationally significant for a business whose revenue depends on connectivity. Ask specifically what the guaranteed uptime percentage is, how it is calculated, and what financial remedy applies when the guarantee is missed. Providers who are vague about the remedy structure, offering credit for future services or perce...